Getting Started

1. How do I get started with XBS?

You can start by scheduling a free consultation with our team to discuss your business goals. Visit our Contact Us page to book an appointment or fill out our online inquiry form.

2. What industries do you support?

We work with a diverse range of industries, including e-commerce, logistics, service-based businesses, and technology startups. If you’re unsure whether we can support your business, contact us for a personalized assessment.

3. Do you offer personalized business solutions?

Yes! Our services are tailored to fit the unique needs of each client. We assess your business challenges and create a customized action plan to achieve your goals.

Technical Support & Troubleshooting

4. I'm having trouble accessing my account. What should I do?

If you're experiencing login issues, try resetting your password. If the issue persists, contact our support team for further assistance.

5. How do I update my business information in my client profile?

Log in to your account and navigate to the Settings section. If you need assistance, our support team can help you update your business details.

6. What should I do if I encounter an issue with a service provided by XBS?

If you experience any challenges, please submit a support ticket through our Help Center, and our team will investigate the issue as soon as possible.

Billing & Payments

7. What payment methods do you accept?

We accept credit cards, PayPal, wire transfers, and select cryptocurrencies. Payment options will be provided at the time of invoicing.

8. How do I receive an invoice for services?

Invoices are sent automatically to your registered email address. If you need an additional copy, you can request one through your client dashboard.

9. What is your refund or cancellation policy?

Refunds and cancellations are subject to our Terms & Conditions. Please review our policy or contact our billing department for more information.

Service Requests & Custom Solutions

10. Can I request a custom service package?

Yes! We offer flexible service packages that can be tailored to your business needs. Contact our team to discuss a customized solution.

11. How long does it take for XBS to implement a business solution?

The timeframe depends on the complexity of your business needs. Some services, such as branding and marketing strategies, can take a few weeks, while others, like logistics and automation, may require longer-term planning.

12. Do you provide ongoing business support after implementation?

Yes! We offer continuous business mentoring, strategic planning, and performance analysis to ensure long-term success.

Additional Support & Contact Options

13. How can I contact the XBS support team?

You can reach us via email at hello@joinxbs.com for all inquiries, service requests, and support needs.

14. What are your customer support hours?

Our support team is available Monday – Friday, 9 AM – 6 PM (EST). For urgent inquiries, please mark your request as high priority.

15. Can I track the status of my support request?

Yes! Once you submit a ticket, you will receive a tracking number. You can check the status of your request in the Support Portal.